At DineLux, your satisfaction is our priority. Every order is packed with care to ensure safe delivery. However, if your parcel arrives damaged or broken, we’re here to assist you promptly.

Eligibility for Return

• Returns are accepted only for damaged or broken items received during delivery.

• You must report the issue within 24 hours of receiving the parcel.

• Proof of damage — clear photos or an unboxing video — must be shared with our support team within this time.

Return & Refund Process

1. Contact us within 24 hours of delivery with your proof (photos or video).

2. Once your return request is approved, please securely re-pack the product and return it to us.

3. After receiving and inspecting the returned parcel, your refund will be processed within a few business days.

4. Please note: Refunds will be made excluding delivery charges.

Non-Returnable Items

• Products that are used, washed, or damaged after delivery.

• Returns requested after 24 hours of receiving the parcel.

Need Help?

We’re always here to assist you.
📞 WhatsApp: +92 328 5952443
📧 Email: dinelux.store@gmail.com
📸 Instagram: @dinelux.store