Terms Of Service

Welcome to DineLux! By visiting our store and purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

  • DineLux is a registered melamine crockery brand based in Pakistan.

  • By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a guardian.

  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Pricing

  • All products displayed on our website are described as accurately as possible.

  • Prices are subject to change without notice due to market fluctuations or material costs.

  • In rare cases, if a product becomes unavailable, we reserve the right to cancel the order and issue a full refund.

3. Orders & Payments

  • All orders are confirmed only after full or partial payment is received.

  • Cash on Delivery (COD) and online payment methods are available depending on location and order type.

  • Providing false contact or address information may result in order cancellation.

4. Shipping & Delivery

  • Delivery times vary by city and courier partner.

  • DineLux is not responsible for courier delays or delivery issues caused by incorrect customer information.

  • Customers must inspect the parcel at delivery and report any visible damage within 24 hours as per our Return Policy.

5. Returns & Refunds

  • Returns are accepted only for damaged or broken products.

  • Customers must share proof (photos or unboxing video) within 24 hours of receiving the parcel.

  • Refunds will be issued excluding delivery charges once the product is returned and verified.

  • Please read our full Returns & Refund Policy for details.

6. Intellectual Property

  • All images, content, and designs on this website are the property of DineLux.

  • Unauthorized use, copying, or distribution of any material is strictly prohibited.

7. Limitation of Liability

  • DineLux is not liable for any indirect, incidental, or consequential damages arising from product misuse or courier delays.

  • Our liability is limited to the value of the purchased item.

8. Contact Information

For questions about our Terms of Service, please contact us:
📞 WhatsApp: +92 328 5952443
📧 Email: dinelux.store@gmail.com
📸 Instagram: @dinelux.store